West Corporation
Aug 1, 2016

West Corporation Reports Second Quarter 2016 Results

Declares Quarterly Dividend

OMAHA, Neb., Aug. 01, 2016 (GLOBE NEWSWIRE) -- West Corporation (Nasdaq:WSTC), a leading provider of technology-enabled communication services, today announced its second quarter 2016 results.

Key Quarterly Highlights:

  • Revenue grew 1.8 percent; Adjusted organic revenue5 grew 3.8 percent
  • Cash flows from continuing operating activities grew 40.1 percent; Free cash flow1,2 grew 43.6 percent
  • Refinanced over half of debt portfolio
  • Sold real estate related to divested businesses

"The second quarter was very productive and significant for West Corporation," said Tom Barker, chairman and chief executive officer. "We refinanced approximately $1.9 billion of long-term debt and closed on the sale of the real estate associated with the divested agent-based businesses. We also had strong revenue growth in the Safety Services and Interactive Services segments."

 
Select Financial Information
 
Unaudited, in millions except per share amounts Three Months Ended June 30,   Six Months Ended June 30, 
  2016   2015  % Change  2016   2015  % Change
Revenue$  582.4  $  571.9   1.8% $ 1,153.2  $ 1,137.4   1.4%
Operating Income   123.1     116.4   5.7%    232.0     227.1   2.2%
Income from Continuing Operations   33.0     49.2   -33.0%    77.5     97.9   -20.8%
Earnings per Share from Continuing Operations - Diluted   0.39     0.58   -32.8%    0.92     1.14   -19.3%
Cash Flows from Continuing Operating Activities   137.4     98.1   40.1%    197.5     156.5   26.2%
Cash Flows used in Continuing Investing Activities   (3.1)    (45.3)  -93.1%    (42.6)    (83.7)  -49.1%
Cash Flows used in Continuing Financing Activities   (42.3)    (56.3)  -24.8%    (112.5)    (290.7)  -61.3%
            
            
Select Non-GAAP Financial Information1 
            
Unaudited, in millions except per share amounts Three Months Ended June 30,   Six Months Ended June 30, 
  2016   2015  % Change  2016   2015  % Change
EBITDA from Continuing Operations   173.5     163.6   6.1%    330.4     325.7   1.4%
Adjusted EBITDA from Continuing Operations   168.3     170.7   -1.4%    333.9     339.8   -1.7%
Adjusted Operating Income   134.7     140.0   -3.8%    268.8     274.1   -1.9%
Adjusted Income from Continuing Operations   65.6     67.3   -2.6%    129.4     134.2   -3.5%
Adjusted Earnings per Share from Continuing Operations - Diluted   0.78     0.79   -1.3%    1.53     1.56   -1.9%
Free Cash Flow from Continuing Operating Activities2   99.9     69.6   43.6%    123.6     91.7   34.9%
                        

Dividend 
The Company today also announced a $0.225 per common share dividend. The dividend is payable on September 1, 2016, to shareholders of record as of the close of business on August 22, 2016.

Operating Results
For the second quarter of 2016, revenue was $582.4 million compared to $571.9 million for the same quarter of the previous year, an increase of 1.8 percent. Revenue from acquired entitieswas $7.1 million during the second quarter of 2016. The Company's revenue was negatively impacted by $2.4 million from foreign currency exchange rate fluctuations and by $16.0 million from a lost Telecom Services client previously disclosed in 2015. Adjusted organic growth5 for the second quarter was 3.8 percent. Details of the Company's revenue growth are presented in the selected financial data table below.

The Unified Communications Services segment had revenue of $370.2 million in the second quarter of 2016, a 1.2 percent decrease compared to the same quarter of 2015. This decrease was primarily due to $16.0 million from the previously disclosed lost Telecom Services client and $2.4 million from the impact of foreign currency exchange rates, partially offset by $2.2 million in revenue from Magnetic North, which was acquired on October 31, 2015. Adjusted organic growth5 for the Unified Communications Services segment was 3.1 percent for the second quarter of 2016.

The Safety Services segment had revenue of $74.4 million in the second quarter of 2016, an increase of 12.5 percent from the second quarter of 2015. The increase in revenue was primarily due to clients adopting new technologies, partially offset by price compression.

The Interactive Services segment had revenue of $73.2 million in the second quarter of 2016, 15.1 percent higher than the same quarter last year. This increase included $4.9 million from the acquisitions of SharpSchool, ClientTell and Synrevoice. Adjusted organic revenue growth for the Interactive Services segment was 7.4 percent for the second quarter of 2016. Organic revenue growth was primarily due to new clients in the education market and increased volumes from existing clients.

The Specialized Agent Services segment had revenue of $67.5 million in the second quarter of 2016, a decrease of 1.6 percent compared to the same quarter of the previous year. The revenue shortfall in this segment was primarily driven by slower than historical recoveries in the cost management business and delayed program implementations due to challenging labor markets in the revenue generation business, offset by double-digit revenue growth in the healthcare advocacy business.

Operating income was $123.1 million in the second quarter of 2016 compared to $116.4 million in the second quarter of 2015, an increase of 5.7 percent. This increase was primarily due to the gain on the sale of the real estate associated with the Company's divested agent-based businesses. Adjusted operating income1 was $134.7 million in the second quarter of 2016 compared to $140.0 million in the second quarter of 2015. Adjusted operating income as a percentage of revenue was 23.1 percent in the second quarter of 2016 compared to 24.5 percent in the same quarter of 2015.

Income from continuing operations decreased 33.0 percent to $33.0 million in the second quarter of 2016 compared to $49.2 million in the same quarter of 2015. This decrease was primarily due to $35.2 million of accelerated amortization of deferred financing costs related to the Company's debt refinancing in the second quarter of 2016, partially offset by a $12.8 million gain on the sale of real estate associated with the Company's divested agent-based businesses. The net impact on income from continuing operations from the accelerated amortization and sale of real estate was a reduction of $14.3 million. Adjusted income from continuing operations1 was $65.6 million in the second quarter of 2016, a decrease of 2.6 percent from the same quarter of 2015.

EBITDA1 was $173.5 million in the second quarter of 2016 compared to $163.6 million in the second quarter of 2015. This increase includes $12.8 million gain on the sale of real estate associated with the Company's divested agent-based businesses. Adjusted EBITDA1 for the second quarter of 2016 was $168.3 million compared to $170.7 million for the second quarter of 2015, a decrease of 1.4 percent.

Balance Sheet, Cash Flow and Liquidity
At June 30, 2016, West Corporation had cash and cash equivalents totaling $223.4 million and working capital of $269.5 million. Interest expense and other financing charges were $73.3 million during the second quarter of 2016 compared to $38.9 million during the comparable period of the prior year. The increase in financing charges was primarily due to $35.2 million of accelerated amortization of deferred financing costs related to the Company's debt refinancing in the second quarter of 2016.

The Company's net debt to pro forma adjusted EBITDA ratio, as calculated pursuant to the Company's senior secured term debt facilities4, was 4.47x at June 30, 2016.

Cash flows from operations were $137.4 million for the second quarter of 2016 compared to $98.1 million in the same period of 2015, an increase of 40.1 percent. Free cash flow1,2 increased 43.6 percent to $99.9 million in the second quarter of 2016 compared to $69.6 million in the second quarter of 2015. This growth was driven by improvements in working capital partially offset by a decrease in income from continuing operations and slightly higher days sales outstanding compared to the first quarter of 2015.

"Our second quarter cash flows were strong and in-line with our expectations," said Jan Madsen, chief financial officer. "During the quarter, we closed on the sale of real estate related to our divested agent-based businesses. The after-tax cash proceeds of the sale were approximately $32 million."

During the second quarter of 2016, the Company invested $37.5 million, or 6.4 percent of revenue, in capital expenditures, primarily for software and computer equipment. 

Debt Refinancing
During the second quarter of 2016, the Company successfully refinanced over half of its long-term debt. Approximately $1.9 billion of long-term debt and $300 million of revolver capacity previously scheduled to mature in 2018 and 2019 has been extended to 2021-2023.

On July 26, 2016, the Company entered into two 5-year interest rate swaps, a 1-month LIBOR swap and a 3-month LIBOR swap, both with a beginning notional of $275 million. The 1-month LIBOR swap is effective immediately and the 3-month LIBOR swap has a one year forward starting date.

As a result of the refinancing and hedges, the Company's floating rate debt as a percentage of total debt decreased from 70 percent at March 31, 2016 to 50 percent today and is expected to decrease to 42 percent when the delayed start swap becomes effective.

"I am very pleased with the result of our debt refinancing. We were able to achieve our goals of extending our maturities, reducing risk by increasing the fixed portion of our debt and maintaining a very attractive priced cost of debt," said Madsen. "Due to the accelerated amortization expense resulting from our debt refinancing and the sale of the real estate associated with the divested agent-based businesses, we now expect income from continuing operations to be $14 million lower than previous guidance with a corresponding decrease in diluted earnings per share from continuing operations and operating income and EBITDA are expected to be $12 million higher than previous guidance. We continue to be on track to achieve our other guidance metrics for the year." 

Conference Call
The Company will hold a conference call to discuss these topics on Tuesday, August 2, 2016 at 11:00 AM Eastern Time (10:00 AM Central Time). Investors may access the call by visiting the Financials section of the West Corporation website at www.west.com and clicking on the Webcast link. A replay of the call will be available on the Company's website at www.west.com.

About West Corporation
West Corporation (Nasdaq:WSTC) is a global provider of technology-enabled communication services. West helps manage or support essential enterprise communications with services that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.

For over 25 years, West has provided reliable, high-quality, voice and data services. West serves clients in a variety of industries including telecommunications, retail, financial services, public safety, technology and healthcare. West has a global organization with sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.

Forward-Looking Statements
This press release contains forward-looking statements. Forward-looking statements can be identified by the use of words such as "may," "should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "intends," "continue" or similar terminology. These statements reflect only West's current expectations and are not guarantees of future performance or results. These statements are subject to various risks and uncertainties that could cause actual results to differ materially from those contained in the forward-looking statements. These risks and uncertainties include, but are not limited to, competition in West's highly competitive markets; increases in the cost of voice and data services or significant interruptions in these services; West's ability to keep pace with its clients' needs for rapid technological change and systems availability; the continued deployment and adoption of emerging technologies; the loss, financial difficulties or bankruptcy of any key clients; security and privacy breaches of the systems West uses to protect personal data; the effects of global economic trends on the businesses of West's clients; the non-exclusive nature of West's client contracts and the absence of revenue commitments; the cost of pending and future litigation; the cost of defending against intellectual property infringement claims; the effects of extensive regulation affecting many of West's businesses; West's ability to protect its proprietary information or technology; service interruptions to West's data and operation centers; West's ability to retain key personnel and attract a sufficient number of qualified employees; increases in labor costs and turnover rates; the political, economic and other conditions in the countries where West operates; changes in foreign exchange rates; West's ability to complete future acquisitions, integrate or achieve the objectives of its recent and future acquisitions; and future impairments of our substantial goodwill, intangible assets, or other long-lived assets. In addition, West is subject to risks related to its level of indebtedness. Such risks include West's ability to generate sufficient cash to service its indebtedness and fund its other liquidity needs; West's ability to comply with covenants contained in its debt instruments; West's ability to obtain additional financing; the incurrence of significant additional indebtedness by West and its subsidiaries; and the ability of West's lenders to fulfill their lending commitments. West is also subject to other risk factors described in documents filed by the Company with the United States Securities and Exchange Commission. 

These forward-looking statements speak only as of the date on which the statements were made. West undertakes no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise, except to the extent required by applicable law. 

 WEST CORPORATION  
 CONDENSED CONSOLIDATED STATEMENTS OF INCOME  
(Unaudited, in thousands except per share data) 
       
  Three Months Ended June 30,  
   2016     2015   % Change 
Revenue$582,397  $571,891   1.8% 
Cost of services 249,426   245,266   1.7% 
Selling, general and administrative expenses 209,870   210,192   -0.2% 
Operating income 123,101   116,433   5.7% 
Interest expense, net 37,712   38,433   -1.9% 
Accelerated amortization of deferred financing costs 35,235   -   NM  
Other expense (income), net (1,214)  100   NM  
Income from continuing operations before tax 51,368   77,900   -34.1% 
Income tax expense attributed to continuing operations 18,389   28,677   -35.9% 
Income from continuing operations 32,979   49,223   -33.0% 
Income from discontinued operations, net of income taxes -   358   -  
Net income$32,979  $49,581   -33.5% 
       
Weighted average shares outstanding:      
Basic 82,598   83,394    
Diluted 84,281   85,592    
       
Earnings per share - Basic:      
Continuing operations$0.40  $0.59   -32.2% 
Discontinued operations 0.00   0.00   -  
Total Earnings Per Share - Basic$0.40  $0.59   -32.2% 
       
Earnings per share - Diluted:      
Continuing operations$0.39  $0.58   -32.8% 
Discontinued operations 0.00   0.00   -  
Total Earnings Per Share - Diluted$0.39  $0.58   -32.8% 
       
       
       
SELECTED SEGMENT FINANCIAL DATA:      
  Three Months Ended June 30,  
   2016     2015   % Change 
Revenue:      
Unified Communications Services$370,158  $374,651   -1.2% 
Safety Services 74,423   66,138   12.5% 
Interactive Services 73,232   63,628   15.1% 
Specialized Agent Services 67,495   68,566   -1.6% 
Intersegment eliminations (2,911)  (1,092)  NM  
Total$582,397  $571,891   1.8% 
       
Depreciation:      
Unified Communications Services$17,293  $17,344   -0.3% 
Safety Services 4,495   4,499   -0.1% 
Interactive Services 4,023   3,397   18.4% 
Specialized Agent Services 2,846   1,852   53.7% 
Total$28,657  $27,092   5.8% 
       
Amortization:      
Unified Communications Services - SG&A$3,378  $3,282   2.9% 
Safety Services - SG&A 3,572   4,501   -20.6% 
Safety Services - COS 3,379   3,209   5.3% 
Interactive Services - SG&A 5,327   3,885   37.1% 
Specialized Agent Services - SG&A 4,594   4,773   -3.8% 
Deferred financing costs 39,144   5,007   681.8% 
Total$59,394  $24,657   140.9% 
       
Share-based compensation:      
Unified Communications Services$3,493  $3,434   1.7% 
Safety Services 993   957   3.8% 
Interactive Services 620   602   3.0% 
Specialized Agent Services 1,069   989   8.1% 
Total$6,175  $5,982   3.2% 
       
Cost of services:      
Unified Communications Services$173,651  $173,127   0.3% 
Safety Services 26,689   26,678   0.0% 
Interactive Services 16,918   13,569   24.7% 
Specialized Agent Services 33,760   32,462   4.0% 
Intersegment eliminations (1,592)  (570)  NM  
Total$249,426  $245,266   1.7% 
       
Selling, general and administrative expenses:      
Unified Communications Services$107,745  $102,566   5.0% 
Safety Services 35,863   36,206   -0.9% 
Interactive Services 50,356   43,429   16.0% 
Specialized Agent Services 30,829   27,112   13.7% 
Corporate Other (13,604)  1,401   NM  
Intersegment eliminations (1,319)  (522)  152.7% 
Total$209,870  $210,192   -0.2% 
       
Operating income:      
Unified Communications Services$88,762  $98,958   -10.3% 
Safety Services 11,871   3,254   264.8% 
Interactive Services 5,958   6,630   -10.1% 
Specialized Agent Services 2,906   8,992   -67.7% 
Corporate Other 13,604   (1,401)  NM  
Total$123,101  $116,433   5.7% 
       
Operating margin:      
Unified Communications Services 24.0%  26.4%   
Safety Services 16.0%  4.9%   
Interactive Services 8.1%  10.4%   
Specialized Agent Services 4.3%  13.1%   
Total 21.1%  20.4%   
       
       
       
SELECTED FINANCIAL DATA:      
       
    Contribution    
Changes in Revenue - 2Q16 compared to 2Q15:   to Rev. Growth    
Revenue for the three months ended June 30, 2015$571,891      
Revenue from acquired entities3 7,067   1.2%   
Revenue from previously disclosed lost client (16,000)  -2.8%   
Estimated impact of foreign currency exchange rates (2,446)  -0.4%   
Adjusted organic growth, net5 21,885   3.8%   
Revenue for the three months ended June 30, 2016$582,397   1.8%   
       

 

 WEST CORPORATION  
 CONDENSED CONSOLIDATED STATEMENTS OF INCOME  
(Unaudited, in thousands except per share data) 
       
  Six Months Ended June 30,  
   2016     2015   % Change 
Revenue$1,153,176  $1,137,381   1.4% 
Cost of services 490,438   484,967   1.1% 
Selling, general and administrative expenses 430,713   425,288   1.3% 
Operating income 232,025   227,126   2.2% 
Interest expense, net 76,195   77,275   -1.4% 
Accelerated amortization of deferred financing costs 35,235   -   NM  
Other expense (income), net (174)  (3,739)  NM  
Income from continuing operations before tax 120,769   153,590   -21.4% 
Income tax expense attributed to continuing operations 43,235   55,733   -22.4% 
Income from continuing operations 77,534   97,857   -20.8% 
Income from discontinued operations, net of income taxes -   32,224   -  
Net income$77,534  $130,081   -40.4% 
       
Weighted average shares outstanding:      
Basic 82,874   83,758    
Diluted 84,425   85,920    
       
Earnings per share - Basic:      
Continuing operations$0.94  $1.17   -19.7% 
Discontinued operations 0.00   0.38   -  
Total Earnings Per Share - Basic$0.94  $1.55   -39.4% 
       
Earnings per share - Diluted:      
Continuing operations$0.92  $1.14   -19.3% 
Discontinued operations 0.00   0.37   -  
Total Earnings Per Share - Diluted$0.92  $1.51   -39.1% 
       
       
       
SELECTED SEGMENT FINANCIAL DATA:      
  Six Months Ended June 30,  
   2016     2015   % Change 
Revenue:      
Unified Communications Services$732,871  $744,109   -1.5% 
Safety Services 145,587   134,716   8.1% 
Interactive Services 144,961   126,095   15.0% 
Specialized Agent Services 135,873   135,644   0.2% 
Intersegment eliminations (6,116)  (3,183)  NM  
Total$1,153,176  $1,137,381   1.4% 
       
Depreciation:      
Unified Communications Services$34,836  $34,573   0.8% 
Safety Services 9,049   9,366   -3.4% 
Interactive Services 7,943   6,756   17.6% 
Specialized Agent Services 5,630   3,499   60.9% 
Total$57,458  $54,194   6.0% 
       
Amortization:      
Unified Communications Services - SG&A$6,771  $6,537   3.6% 
Safety Services - SG&A 6,955   9,150   -24.0% 
Safety Services - COS 6,648   6,502   2.2% 
Interactive Services - SG&A 10,382   7,680   35.2% 
Specialized Agent Services - SG&A 9,188   9,600   -4.3% 
Deferred financing costs 44,053   10,009   340.1% 
Total$83,997  $49,478   69.8% 
       
Share-based compensation:      
Unified Communications Services$7,821  $6,705   16.6% 
Safety Services 2,220   1,876   18.3% 
Interactive Services 1,381   1,183   16.7% 
Specialized Agent Services 2,419   1,647   46.9% 
Total$13,841  $11,411   21.3% 
       
Cost of services:      
Unified Communications Services$339,847  $341,442   -0.5% 
Safety Services 54,004   53,183   1.5% 
Interactive Services 33,070   27,231   21.4% 
Specialized Agent Services 66,911   64,033   4.5% 
Intersegment eliminations (3,394)  (922)  NM  
Total$490,438  $484,967   1.1% 
       
Selling, general and administrative expenses:      
Unified Communications Services$215,194  $208,831   3.0% 
Safety Services 70,739   75,077   -5.8% 
Interactive Services 100,125   86,660   15.5% 
Specialized Agent Services 61,538   54,084   13.8% 
Corporate Other (14,161)  2,897   NM  
Intersegment eliminations (2,722)  (2,261)  20.4% 
Total$430,713  $425,288   1.3% 
       
Operating income:      
Unified Communications Services$177,830  $193,836   -8.3% 
Safety Services 20,844   6,456   222.9% 
Interactive Services 11,766   12,204   -3.6% 
Specialized Agent Services 7,424   17,527   -57.6% 
Corporate Other 14,161   (2,897)  NM  
Total$232,025  $227,126   2.2% 
       
Operating margin:      
Unified Communications Services 24.3%  26.0%   
Safety Services 14.3%  4.8%   
Interactive Services 8.1%  9.7%   
Specialized Agent Services 5.5%  12.9%   
Total 20.1%  20.0%   
       
       
       
SELECTED FINANCIAL DATA:      
       
    Contribution    
Changes in Revenue - 2Q16 YTD compared to 2Q15 YTD:   to Rev. Growth    
Revenue for the six months ended June 30, 2015$1,137,381      
Revenue from acquired entities3 14,403   1.3%   
Revenue from two previously disclosed lost clients (34,200)  -3.0%   
Estimated impact of foreign currency exchange rates (6,136)  -0.5%   
Adjusted organic growth, net5 41,728   3.7%   
Revenue for the six months ended June 30, 2016$1,153,176   1.4%   
       

 

WEST CORPORATION
 CONDENSED CONSOLIDATED BALANCE SHEETS 
(Unaudited, in thousands)
      
  June 30,   December 31,  %
   2016     2015   Change
Assets:     
Current assets:     
Cash and cash equivalents$223,415  $182,338   22.5%
Trust and restricted cash 17,205   19,829   -13.2%
Accounts receivable, net 392,164   373,087   5.1%
Income taxes receivable -   19,332   NM 
Prepaid assets 52,279   43,093   21.3%
Deferred expenses 54,130   65,781   -17.7%
Other current assets 27,020   22,040   22.6%
Assets held for sale -   17,672   NM 
Total current assets 766,213   743,172   3.1%
Property and Equipment:     
Property and equipment 1,096,009   1,053,678   4.0%
Accumulated depreciation and amortization (757,383)  (718,834)  5.4%
Net property and equipment 338,626   334,844   1.1%
Goodwill 1,920,707   1,915,690   0.3%
Intangible assets, net 342,739   370,021   -7.4%
Other assets 178,316   191,490   -6.9%
Total assets$3,546,601  $3,555,217   -0.2%
Liabilities and Stockholders' Deficit:     
Current Liabilities:     
Accounts payable$78,513  $92,935   -15.5%
Deferred revenue 152,397   161,828   -5.8%
Accrued expenses 227,867   219,234   3.9%
Current maturities of long-term debt 37,918   24,375   55.6%
Total current liabilities 496,695   498,372   -0.3%
Long-term obligations 3,290,940   3,318,688   -0.8%
Deferred income taxes 103,062   104,222   -1.1%
Other long-term liabilities 178,336   186,073   -4.2%
Total liabilities 4,069,033   4,107,355   -0.9%
      
Stockholders' Deficit:     
Common stock 86   85   1.2%
Additional paid-in capital 2,210,910   2,193,193   0.8%
Retained deficit (2,568,068)  (2,607,415)  -1.5%
Accumulated other comprehensive loss (78,134)  (72,736)  7.4%
Treasury stock at cost (87,226)  (65,265)  33.6%
Total stockholders' deficit (522,432)  (552,138)  -5.4%
      
Total liabilities and stockholders' deficit$3,546,601  $3,555,217   -0.2%
      

Reconciliation of Non-GAAP Financial Measures

Adjusted Operating Income Reconciliation
Adjusted operating income is not a measure of financial performance under generally accepted accounting principles ("GAAP"). The Company believes adjusted operating income provides a relevant measure of operating profitability and a useful basis for evaluating the ongoing operations of the Company. Adjusted operating income is used by the Company to assess operating income before the impact of acquisitions and acquisition-related costs and certain non-cash items. Adjusted operating income is used by the Company as a benchmark for performance and compensation by certain executives. Adjusted operating income should not be considered in isolation or as a substitute for operating income or other profitability data prepared in accordance with GAAP. Adjusted operating income, as presented, may not be comparable to similarly titled measures of other companies. Set forth below is a reconciliation of adjusted operating income from operating income. 

      
 Reconciliation of Adjusted Operating Income from Operating Income 
Unaudited, in thousands      
  Three Months Ended June 30, 
Consolidated: 2016   2015  % Change
Operating income$  123,101  $  116,433   5.7%
Amortization of acquired intangible assets   16,871     16,441   2.6%
Share-based compensation   6,175     5,982   3.2%
Secondary equity offering expense   -      334   NM 
Gain on sale of real estate   (12,848)    -    NM 
M&A and acquisition-related costs   1,401     802   74.7%
Adjusted operating income$  134,700  $  139,992   -3.8%
Adjusted operating income margin 23.1%  24.5%  
      
Unified Communications Services:     
Operating income$  88,762  $  98,958   -10.3%
Amortization of acquired intangible assets   3,378     3,282   2.9%
Share-based compensation   3,493     3,434   1.7%
Secondary equity offering expense   -      201   NM 
M&A and acquisition-related costs   387     -      
Adjusted operating income$  96,020  $  105,875   -9.3%
Adjusted operating income margin 25.9%  28.3%  
      
Safety Services:     
Operating income$  11,871  $  3,254   264.8%
Amortization of acquired intangible assets   3,572     4,501   -20.6%
Share-based compensation   993     957   3.8%
Secondary equity offering expense   -      64   NM 
Adjusted operating income$  16,436  $  8,776   87.3%
Adjusted operating income margin 22.1%  13.3%  
      
Interactive Services:     
Operating income$  5,958  $  6,630   -10.1%
Amortization of acquired intangible assets   5,327     3,885   37.1%
Share-based compensation   620     602   3.0%
Secondary equity offering expense   -      29   NM 
M&A and acquisition-related costs   1,059     717   47.7%
Adjusted operating income$  12,964  $  11,863   9.3%
Adjusted operating income margin 17.7%  18.6%  
      
Specialized Agent Services:     
Operating income$  2,906  $  8,992   -67.7%
Amortization of acquired intangible assets   4,594     4,773   -3.8%
Share-based compensation   1,069     989   8.1%
Secondary equity offering expense   -      40   NM 
Adjusted operating income$  8,569  $  14,794   -42.1%
Adjusted operating income margin 12.7%  21.6%  
      
Corporate Other:     
Operating income (loss)$  13,604  $  (1,401)  
Secondary equity offering expense   -      
Gain on sale of real estate   (12,848)    -    
M&A and acquisition-related costs   (45)    85   
Adjusted operating income (loss)$  711  $  (1,316)  
      

 

      
 Reconciliation of Adjusted Operating Income from Operating Income 
Unaudited, in thousands      
  Six Months Ended June 30, 
Consolidated: 2016   2015  % Change
Operating income$  232,025  $  227,126   2.2%
Amortization of acquired intangible assets   33,296     32,967   1.0%
Share-based compensation   13,841     11,411   21.3%
Secondary equity offering expense   -      1,041   NM 
Gain on sale of real estate   (12,848)    -    NM 
M&A and acquisition-related costs   2,489     1,580   57.5%
Adjusted operating income$  268,803  $  274,125   -1.9%
Adjusted operating income margin 23.3%  24.1%  
      
Unified Communications Services:     
Operating income$  177,830  $  193,836   -8.3%
Amortization of acquired intangible assets   6,771     6,537   3.6%
Share-based compensation   7,821     6,705   16.6%
Secondary equity offering expense   -      247   NM 
M&A and acquisition-related costs   878     -    NM 
Adjusted operating income$  193,300  $  207,325   -6.8%
Adjusted operating income margin 26.4%  27.9%  
      
Safety Services:     
Operating income$  20,844  $  6,456   222.9%
Amortization of acquired intangible assets   6,955     9,150   -24.0%
Share-based compensation   2,220     1,876   18.3%
Secondary equity offering expense   -      78   NM 
Adjusted operating income$  30,019  $  17,560   71.0%
Adjusted operating income margin 20.6%  13.0%  
      
Interactive Services:     
Operating income$  11,766  $  12,204   -3.6%
Amortization of acquired intangible assets   10,382     7,680   35.2%
Share-based compensation   1,381     1,183   16.7%
Secondary equity offering expense   -      35   NM 
M&A and acquisition-related costs   1,611     1,345   19.8%
Adjusted operating income$  25,140  $  22,447   12.0%
Adjusted operating income margin 17.3%  17.8%  
      
Specialized Agent Services:     
Operating income$  7,424  $  17,527   -57.6%
Amortization of acquired intangible assets   9,188     9,600   -4.3%
Share-based compensation   2,419     1,647   46.9%
Secondary equity offering expense   -      50   NM 
M&A and acquisition-related costs   -      150   NM 
Adjusted operating income$  19,031  $  28,974   -34.3%
Adjusted operating income margin 14.0%  21.4%  
      
Corporate Other:     
Operating income (loss)$  14,161  $  (2,897)  
Secondary equity offering expense   -      631   
Gain on sale of real estate   (12,848)    -    
M&A and acquisition-related costs   -      85   
Adjusted operating income (loss)$  1,313  $  (2,181)  
      

Adjusted Net Income, Adjusted Income from Continuing Operations and Adjusted Earnings per Share Reconciliation
Adjusted net income, adjusted income from continuing operations and adjusted earnings per share (EPS) are non-GAAP measures. The Company believes these measures provide a useful indication of profitability and basis for assessing the operations of the Company without the impact of bond redemption premiums, acquisitions and acquisition-related costs and certain non-cash items. Adjusted net income and adjusted income from continuing operations should not be considered in isolation or as a substitute for net income or other profitability metrics prepared in accordance with GAAP. Adjusted net income and adjusted income from continuing operations, as presented, may not be comparable to similarly titled measures of other companies. The Company utilizes these non-GAAP measures to make decisions about the use of resources, analyze performance, measure management's performance with stated objectives and compensate management relative to the achievement of such objectives. Set forth below is a reconciliation of adjusted income from continuing operations from income from continuing operations and adjusted net income from net income. 

      
 Reconciliation of Adj. Income from Continuing Ops from Income from Continuing Ops 
 and Adjusted Net Income from Net Income 
Unaudited, in thousands except per share data     
CONTINUING OPERATIONS Three Months Ended June 30, 
  2016   2015  % Change
Income from continuing operations$  32,979  $  49,223   -33.0%
      
Amortization of acquired intangible assets   16,871     16,441   
Amortization of deferred financing costs   39,144     5,007   
Share-based compensation   6,175     5,982   
Secondary equity offering expense   -      334   
Gain on sale of real estate   (12,848)    -    
M&A and acquisition-related costs   1,401     802   
Pre-tax total    50,743     28,566   
Income tax expense on adjustments   18,166     10,516   
Adjusted income from continuing operations$  65,556  $  67,273   -2.6%
      
Diluted shares outstanding   84,281     85,592   
Adjusted EPS from continuing operations - diluted$  0.78  $  0.79   -1.3%
      
      
DISCONTINUED OPERATIONS Three Months Ended June 30, 
  2016   2015   
Income from discontinued operations$  -   $  358   
      
Amortization of acquired intangible assets   -      -    
Share-based compensation   -      -    
M&A and acquisition-related costs   -      30   
Pre-tax total    -      30   
Income tax benefit on adjustments   -      12   
Adjusted income from discontinued operations$  -   $  376   
      
Diluted shares outstanding   84,281     85,592   
Adjusted EPS from discontinued operations - diluted$  0.00  $  0.00   
      
      
CONSOLIDATED Three Months Ended June 30, 
  2016   2015  % Change
Net income$  32,979  $  49,581   -33.5%
      
Amortization of acquired intangible assets   16,871     16,441   
Amortization of deferred financing costs   39,144     5,007   
Share-based compensation   6,175     5,982   
Secondary equity offering expense   -      334   
Gain on sale of real estate   (12,848)    -    
M&A and acquisition-related costs   1,401     832   
Pre-tax total    50,743     28,596   
Income tax expense on adjustments   18,166     10,528   
Adjusted net income $  65,556  $  67,649   -3.1%
      
Diluted shares outstanding   84,281     85,592   
Adjusted EPS - diluted$  0.78  $  0.79   -1.3%

 

      
 Reconciliation of Adj. Income from Continuing Ops from Income from Continuing Ops 
 and Adjusted Net Income from Net Income 
Unaudited, in thousands except per share data     
CONTINUING OPERATIONS Six Months Ended June 30, 
  2016   2015  % Change
Income from continuing operations$  77,534  $  97,857   -20.8%
      
Amortization of acquired intangible assets   33,296     32,967   
Amortization of deferred financing costs   44,053     10,009   
Share-based compensation   13,841     11,411   
Secondary equity offering expense   -      1,041   
Gain on sale of real estate   (12,848)    -    
M&A and acquisition-related costs   2,489     1,580   
Pre-tax total    80,831     57,008   
Income tax expense on adjustments   28,937     20,688   
Adjusted income from continuing operations$  129,428  $  134,177   -3.5%
      
Diluted shares outstanding   84,425     85,920   
Adjusted EPS from continuing operations - diluted$  1.53  $  1.56   -1.9%
      
      
DISCONTINUED OPERATIONS Six Months Ended June 30, 
  2016   2015   
Income from discontinued operations$  -   $  32,224   
      
Amortization of acquired intangible assets   -      41   
Share-based compensation   -      1,576   
M&A and acquisition-related costs   -      386   
Pre-tax total    -      2,003   
Income tax benefit on adjustments   -      767   
Adjusted income from discontinued operations$  -   $  33,460   
      
Diluted shares outstanding   84,425     85,920   
Adjusted EPS from discontinued operations - diluted$  0.00  $  0.39   
      
      
CONSOLIDATED Six Months Ended June 30, 
  2016   2015  % Change
Net income$  77,534  $  130,081   -40.4%
      
Amortization of acquired intangible assets   33,296     33,008   
Amortization of deferred financing costs   44,053     10,009   
Share-based compensation   13,841     12,987   
Secondary equity offering expense   -      1,041   
Gain on sale of real estate   (12,848)    -    
M&A and acquisition-related costs   2,489     1,966   
Pre-tax total    80,831     59,011   
Income tax expense on adjustments   28,937     21,456   
Adjusted net income $  129,428  $  167,636   -22.8%
      
Diluted shares outstanding   84,425     85,920   
Adjusted EPS - diluted$  1.53  $  1.95   -21.5%
            

Free Cash Flow Reconciliation
The Company believes free cash flow provides a relevant measure of liquidity and a useful basis for assessing the Company's ability to fund its activities, including the financing of acquisitions, debt service, stock repurchases and distribution of earnings to shareholders. Free cash flow is calculated as cash flows from operating activities less cash capital expenditures. Free cash flow is not a measure of financial performance under GAAP. Free cash flow should not be considered in isolation or as a substitute for cash flows from operating activities or other liquidity measures prepared in accordance with GAAP. Free cash flow, as presented, may not be comparable to similarly titled measures of other companies. Set forth below is a reconciliation of free cash flow from cash flows from operating activities.

            
 Reconciliation of Free Cash Flow from Operating Cash Flow 
Unaudited, in thousands           
CONTINUING OPERATIONS Three Months Ended June 30,   Six Months Ended June 30, 
  2016   2015  % Change  2016   2015  % Change
Cash flows from operating activities$  137,433  $  98,128   40.1% $  197,485  $  156,524   26.2%
Cash capital expenditures   37,507     28,557   31.3%    73,864     64,864   13.9%
Free cash flow$  99,926  $  69,571   43.6% $  123,621  $  91,660   34.9%
            
            
DISCONTINUED OPERATIONS Three Months Ended June 30,   Six Months Ended June 30, 
  2016   2015     2016   2015   
Cash flows from (used in) operating activities$  -   $  (1,683)   $  -   $  (6,962)  
Cash capital expenditures   -      -        -      1,930   
Free cash flow$  -   $  (1,683)   $  -   $  (8,892)  
            
            
CONSOLIDATED Three Months Ended June 30,   Six Months Ended June 30, 
  2016   2015  % Change  2016   2015  % Change
Cash flows from operating activities$  137,433  $  96,445   42.5% $  197,485  $  149,562   32.0%
Cash capital expenditures   37,507     28,557   31.3%    73,864     66,794   10.6%
Free cash flow$  99,926  $  67,888   47.2% $  123,621  $  82,768   49.4%
            

EBITDA and Adjusted EBITDA Reconciliation 
The common definition of EBITDA is "Earnings Before Interest Expense, Taxes, Depreciation and Amortization." In evaluating liquidity and performance, the Company uses "Adjusted EBITDA." The Company defines Adjusted EBITDA as earnings before interest expense, share-based compensation, taxes, depreciation and amortization, gain on assets held for sale and transaction costs. EBITDA and Adjusted EBITDA are not measures of financial performance or liquidity under GAAP. Although the Company uses Adjusted EBITDA as a measure of its liquidity and performance, the use of Adjusted EBITDA is limited because it does not include certain material costs, such as depreciation, amortization and interest, necessary to operate the business. EBITDA and Adjusted EBITDA should not be considered in isolation or as a substitute for net income, cash flow from operating activities or other income or cash flow data prepared in accordance with GAAP. Adjusted EBITDA, as presented, may not be comparable to similarly titled measures of other companies. Adjusted EBITDA is presented here as the Company understands investors use it as a measure of its historical ability to service debt and compliance with covenants in its senior credit facilities. Further, Adjusted EBITDA is presented here as the Company uses it to measure its performance and to conduct and evaluate its business during its regular review of operating results for the periods presented. Set forth below is a reconciliation of EBITDA and Adjusted EBITDA from cash flow from operating activities and net income.

        
 Reconciliation of EBITDA and Adjusted EBITDA from Operating Cash Flow 
Unaudited, in thousands       
CONTINUING OPERATIONS Three Months Ended June 30,   Six Months Ended June 30, 
  2016   2015   2016   2015 
Cash flows from operating activities$  137,433  $  98,128  $  197,485  $  156,524 
Income tax expense   18,389     28,677     43,235     55,733 
Deferred income tax expense   6,132     759     3,755     (2,202)
Interest expense and other financing charges   73,267     38,941     112,252     78,478 
Provision for share-based compensation   (6,175)    (5,982)    (13,841)    (11,411)
Amortization of deferred financing costs   (39,144)    (5,007)    (44,053)    (10,009)
Gain on sale of real estate   12,848     -      12,848     -  
Other   (712)    (4)    (886)    (220)
Changes in operating assets and liabilities,       
  net of business acquisitions   (28,496)    8,071     19,628     58,838 
EBITDA   173,542     163,583     330,423     325,731 
Provision for share-based compensation   6,175     5,982     13,841     11,411 
Secondary equity offering expense   -      334     -      1,041 
M&A and acquisition-related costs   1,401     802     2,489     1,580 
Gain on sale of real estate   (12,848)    -      (12,848)    -  
Adjusted EBITDA$  168,270  $  170,701  $  333,905  $  339,763 
        
        
Cash flows from operating activities$  137,433  $  98,128  $  197,485  $  156,524 
Cash flows used in investing activities$  (3,124) $  (45,318) $  (42,584) $  (83,721)
Cash flows used in financing activities$  (42,301) $  (56,260) $  (112,546) $  (290,742)
        
        
DISCONTINUED OPERATIONS Three Months Ended June 30,   Six Months Ended June 30, 
  2016   2015   2016   2015 
Cash flows from operating activities$  -   $  (1,683) $  -   $  (6,962)
Income tax expense   -      193     -      20,010 
Deferred income tax expense   -      2,041     -      (2,293)
Provision for share-based compensation   -      -      -      (1,576)
Other   -      -      -      29,596 
Changes in operating assets and liabilities,       
  net of business acquisitions   -      -      -      13,500 
EBITDA   -      551     -      52,275 
Provision for share-based compensation   -      -      -      1,576 
M&A and acquisition-related costs   -      30     -      386 
Gain on sale of business   -      -      -      (48,556)
Adjusted EBITDA$  -   $  581  $  -   $  5,681 
        
        
Cash flows used in operating activities$  -   $  (1,683) $  -   $  (6,962)
Cash flows from investing activities$  -   $  5,734  $  -   $  269,540 
Cash flows used in financing activities$  -   $  -   $  -   $  -  
        
 Reconciliation of EBITDA and Adjusted EBITDA from Operating Cash Flow, cont. 
CONSOLIDATED Three Months Ended June 30,   Six Months Ended June 30, 
  2016   2015   2016   2015 
Cash flows from operating activities$  137,433  $  96,445  $  197,485  $  149,562 
Income tax expense   18,389     28,870     43,235     75,743 
Deferred income tax expense   6,132     2,800     3,755     (4,495)
Interest expense and other financing charges   73,267     38,941     112,252     78,478 
Provision for share-based compensation   (6,175)    (5,982)    (13,841)    (12,987)
Amortization of deferred financing costs   (39,144)    (5,007)    (44,053)    (10,009)
Gain on sale of real estate   12,848     -      12,848     -  
Other   (712)    (4)    (886)    29,376 
Changes in operating assets and liabilities,       
  net of business acquisitions   (28,496)    8,071     19,628     72,338 
EBITDA   173,542     164,134     330,423     378,006 
Provision for share-based compensation   6,175     5,982     13,841     12,987 
Secondary equity offering expense   -      334     -      1,041 
M&A and acquisition-related costs   1,401     832     2,489     1,966 
Gain on sale of business   -      -      -      (48,556)
Gain on sale of real estate   (12,848)    -      (12,848)    -  
Adjusted EBITDA$  168,270  $  171,282  $  333,905  $  345,444 
        
CONSOLIDATED       
Cash flows from operating activities$  137,433  $  96,445  $  197,485  $  149,562 
Cash flows from (used in) investing activities$  (3,124) $  (39,584) $  (42,584) $  185,819 
Cash flows used in financing activities$  (42,301) $  (56,260) $  (112,546) $  (290,742)
        

 

        
 Reconciliation of EBITDA and Adjusted EBITDA from Net Income 
Unaudited, in thousands        
CONTINUING OPERATIONS Three Months Ended June 30,   Six Months Ended June 30, 
  2016   2015   2016   2015 
Income from continuing operations$  32,979  $  49,223  $  77,534  $  97,857 
Interest expense and other financing charges   73,267     38,941     112,252     78,478 
Depreciation and amortization   48,907     46,742     97,402     93,663 
Income tax expense   18,389     28,677     43,235     55,733 
EBITDA   173,542     163,583     330,423     325,731 
Provision for share-based compensation   6,175     5,982     13,841     11,411 
Secondary equity offering expense   -      334     -      1,041 
M&A and acquisition-related costs   1,401     802     2,489     1,580 
Gain on sale of real estate   (12,848)    -      (12,848)    -  
Adjusted EBITDA$  168,270  $  170,701  $  333,905  $  339,763 
        
        
DISCONTINUED OPERATIONS Three Months Ended June 30,   Six Months Ended June 30, 
  2016   2015   2016   2015 
Income from discontinued operations$  -   $  358  $  -   $  32,224 
Depreciation and amortization   -      -      -      41 
Income tax expense   -      193     -      20,010 
EBITDA   -      551     -      52,275 
Provision for share-based compensation   -      -      -      1,576 
M&A and acquisition-related costs   -      30     -      386 
Gain on sale of business   -      -      -      (48,556)
Adjusted EBITDA$  -   $  581  $  -   $  5,681 
        
        
CONSOLIDATED Three Months Ended June 30,   Six Months Ended June 30, 
  2016   2015   2016   2015 
Net income$  32,979  $  49,581  $  77,534  $  130,081 
Interest expense and other financing charges   73,267     38,941     112,252     78,478 
Depreciation and amortization   48,907     46,742     97,402     93,704 
Income tax expense   18,389     28,870     43,235     75,743 
EBITDA   173,542     164,134     330,423     378,006 
Provision for share-based compensation   6,175     5,982     13,841     12,987 
Secondary equity offering expense   -      334     -      1,041 
M&A and acquisition-related costs   1,401     832     2,489     1,966 
Gain on sale of business   -      -      -      (48,556)
Gain on sale of real estate   (12,848)    -      (12,848)    -  
Adjusted EBITDA$  168,270  $  171,282  $  333,905  $  345,444 
        

1 See Reconciliation of Non-GAAP Financial Measures below. 
2 Free cash flow is calculated as cash flows from operating activities less cash capital expenditures. 
3 Revenue growth attributable to acquired entities includes SharpSchool, Magnetic North, ClientTell and Synrevoice.  
4 Based on loan covenants. Covenant loan ratio is debt net of cash and excludes accounts receivable securitization debt. 
5 Adjusted organic revenue growth is provided on the Selected Financial Data tables and excludes revenue from acquired entities, revenue from previously disclosed lost clients and the estimated impact of foreign currency exchange rates. The Company believes adjusted organic revenue growth provides a useful measure of growth in the Company's ongoing business.
NM: Not Meaningful

AT THE COMPANY:       
Dave Pleiss
Investor Relations
West Corporation
(402) 963-1500
DMPleiss@west.com