West Corporation
Apr 23, 2014

West Corporation Reports First Quarter 2014 Results and Declares Quarterly Dividend

Company Closes on SchoolMessenger Acquisition

OMAHA, NE, April 23, 2014 - West Corporation (Nasdaq:WSTC), a leading provider of technology-driven communication services, today announced its first quarter 2014 results.

Key Quarterly Highlights:

"We are off to a solid start in 2014 as we delivered revenue growth in both business segments, strong cash flow from operations and 33 percent growth in adjusted net income," said Tom Barker, CEO. "Earlier this week, we closed on the acquisition of SchoolMessenger, which expands our leading portfolio of alerts and notifications solutions."

Dividend
The Company today also announced a $0.225 per common share quarterly dividend. The dividend is payable on May 15, 2014 to shareholders of record as of the close of business on May 5, 2014.

Consolidated Operating Results
For the first quarter of 2014, revenue was $676.2 million compared to $660.2 million for the same quarter of 2013, an increase of 2.4 percent. The Company's platform-based businesses1 had revenue of $495.1 million in the first quarter of 2014, an increase of 2.8 percent over the same quarter of the previous year. Revenue from agent services increased 1.3 percent in the first quarter of 2014 to $184.3 million.

The Unified Communications segment had revenue of $404.9 million in the first quarter of 2014, an increase of 2.5 percent over the same quarter of the previous year. The Communication Services segment had revenue of $285.4 million in the first quarter of 2014. As previously disclosed, effective January 1, 2014, automated call processing services moved from the Communication Services segment to the Unified Communications segment and was combined with alerts and notifications to form interactive services. Beginning in the first quarter of 2014, all prior period comparative information has been recast to reflect this change as if it had taken place in all periods presented.

Adjusted EBITDA2 for the first quarter of 2014 was $171.1 million compared to $170.6 million for the first quarter of 2013. EBITDA2 was $167.1 million in the first quarter of 2014 compared to $138.9 million in the same quarter of the previous year.

Adjusted operating income2 for the first quarter of 2014 was $138.1 million, or 20.4 percent of revenue, compared to $138.9 million, or 21.0 percent of revenue in the same quarter of 2013, a decrease of 0.5 percent. Operating income was $121.9 million in the first quarter of 2014 compared to $93.3 million in the first quarter of 2013, an increase of 30.6 percent. In the first quarter of 2013, the Company incurred $28.0 million in IPO-related expenses.

Adjusted net income2 was $59.6 million in the first quarter of 2014, an increase of 33.1 percent from the same quarter of 2013. Net income increased to $46.3 million in the first quarter of 2014 from $3.1 million in the same quarter of 2013. The improvement in profitability was driven primarily by lower interest expense resulting from deleveraging and lower cost of debt. Additionally, in the first quarter of 2013, the Company incurred the IPO-related expenses noted above and non-operating expense of $16.5 million for the subordinated debt call premium.


1 Platform-based businesses include the Unified Communications segment, public safety and telecom services. Platform-based and agent services revenue are presented prior to intercompany eliminations.
2 See Reconciliation of Non-GAAP Financial Measures below.
3 Free cash flow is calculated as cash flows from operations less cash capital expenditures.
N/A: Not Applicable
NM: Not Meaningful

Balance Sheet, Cash Flow and Liquidity
At March 31, 2014, West Corporation had cash and cash equivalents totaling $258.0 million and working capital of $405.3 million. Net interest expense was $49.0 million during the three months ended March 31, 2014 compared to $72.9 million during the comparable period the prior year.

The Company's net debt to adjusted EBITDA ratio, as calculated pursuant to the Company's senior secured term debt facilities, was 4.60x at March 31, 2014.

"We continued to strengthen our financial position during the first quarter," said Paul Mendlik, CFO. "We reduced our net interest expense by $23.9 million as a result of the credit agreement repricing and debt reduction since January 2013. Our cash flows from operations were $85.5 million for the first quarter of 2014 and free cash flow2,3 was $50.0 million. Our net cash flows from operating activities were $13.2 million lower in the first quarter of 2014 primarily due to changes in working capital and the timing of interest payments, customer receipts and prepaid service contracts."

During the first quarter of 2014, the Company invested $27.6 million, or 4.1 percent of revenue, in capital expenditures primarily for software and computer equipment.

Acquisition
On April 21, 2014, the Company finalized its previously announced acquisition of Reliance Holding, Inc., doing business as SchoolMessenger, a leading provider of notification and mobile communication solutions for the K-12 education market. The purchase price was approximately $75 million and was funded with cash on hand.

Conference Call
The Company will hold a conference call to discuss these topics on Thursday, April 24, 2014 at 11:00 AM Eastern Time (10:00 AM Central Time). Investors may access the call by visiting the Financials section of the West Corporation website at www.west.com and clicking on the Webcast link. A replay of the call will be available on the Company's website at www.west.com.

About West Corporation
West Corporation (Nasdaq:WSTC) is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.

Forward-Looking Statements
This press release contains forward-looking statements. Forward-looking statements can be identified by the use of words such as "may," "should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "intends," "continue" or similar terminology. These statements reflect only West's current expectations and are not guarantees of future performance or results. These statements are subject to various risks and uncertainties that could cause actual results to differ materially from those contained in the forward-looking statements. These risks and uncertainties include, but are not limited to, competition in West's highly competitive industries; increases in the cost of voice and data services or significant interruptions in these services; West's ability to keep pace with its clients' needs for rapid technological change and systems availability; the continued deployment and adoption of emerging technologies; the loss, financial difficulties or bankruptcy of any key clients; security and privacy breaches of the systems West uses to protect personal data; the effects of global economic trends on the businesses of West's clients; the non-exclusive nature of West's client contracts and the absence of revenue commitments; the cost of pending and future litigation; the cost of defending against intellectual property infringement claims; the effects of extensive regulation affecting many of West's businesses; West's ability to protect its proprietary information or technology; service interruptions to West's data and operation centers; West's ability to retain key personnel and attract a sufficient number of qualified employees; increases in labor costs and turnover rates; the political, economic and other conditions in the countries where West operates; changes in foreign exchange rates; West's ability to complete future acquisitions and integrate or achieve the objectives of its recent and future acquisitions; future impairments of our substantial goodwill, intangible assets, or other long-lived assets; and West's ability to recover consumer receivables on behalf of its clients. In addition, West is subject to risks related to its level of indebtedness. Such risks include West's ability to generate sufficient cash to service its indebtedness and fund its other liquidity needs; West's ability to comply with covenants contained in its debt instruments; the ability to obtain additional financing; the incurrence of significant additional indebtedness by West and its subsidiaries; and the ability of West's lenders to fulfill their lending commitments. West is also subject to other risk factors described in documents filed by the company with the United States Securities and Exchange Commission.

These forward-looking statements speak only as of the date on which the statements were made. West undertakes no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise, except to the extent required by applicable law.

Reconciliation of Non-GAAP Financial Measures

Adjusted Operating Income Reconciliation

Adjusted operating income is not a measure of financial performance under generally accepted accounting principles ("GAAP"). The Company believes adjusted operating income provides a relevant measure of operating profitability and a useful basis for evaluating the ongoing operations of the Company. Adjusted operating income is used by the Company to assess operating income before the impact of IPO-related expenses, expenses terminated in connection with the IPO, M&A and acquisition-related costs and certain non-cash items. Adjusted operating income should not be considered in isolation or as a substitute for operating income or other profitability data prepared in accordance with GAAP. Adjusted operating income, as presented, may not be comparable to similarly titled measures of other companies. Set forth below is a reconciliation of adjusted operating income to operating income.

Adjusted Net Income and Adjusted Earnings per Share Reconciliation

Adjusted net income and adjusted earnings per share (EPS) are non-GAAP measures. The Company believes these measures provide a useful indication of profitability and basis for assessing the operations of the Company without the impact of IPO-related expenses, expenses terminated in connection with the IPO, bond redemption premiums, M&A and acquisition related costs and certain non-cash items.

Adjusted net income should not be considered in isolation or as a substitute for net income or other profitability metrics prepared in accordance with GAAP. Adjusted net income, as presented, may not be comparable to similarly titled measures of other companies.

Set forth below is a reconciliation of adjusted net income to net income.

Free Cash Flow Reconciliation

The Company believes free cash flow provides a relevant measure of liquidity and a useful basis for assessing the Company's ability to fund its activities, including the financing of acquisitions, debt service, stock repurchases and distribution of earnings to shareholders. Free cash flow is calculated as cash flows from operations less cash capital expenditures. Free cash flow is not a measure of financial performance under GAAP. Free cash flow should not be considered in isolation or as a substitute for cash flows from operations or other liquidity measures prepared in accordance with GAAP. Free cash flow, as presented, may not be comparable to similarly titled measures of other companies. Set forth below is a reconciliation of free cash flow to cash flows from operations.

EBITDA and Adjusted EBITDA Reconciliation

The common definition of EBITDA is "earnings before interest expense, taxes, depreciation and amortization." In evaluating liquidity and performance, the Company uses earnings before interest expense, share based compensation, taxes, depreciation and amortization, M&A and acquisition-related costs and one-time IPO-related expenses, or "adjusted EBITDA." EBITDA and adjusted EBITDA are not measures of financial performance or liquidity under GAAP. EBITDA and adjusted EBITDA should not be considered in isolation or as a substitute for net income, cash flows from operations or other income or cash flows data prepared in accordance with GAAP. EBITDA and adjusted EBITDA, as presented, may not be comparable to similarly titled measures of other companies. EBITDA and adjusted EBITDA are used by certain investors as measures to assess the Company's ability to service debt. Adjusted EBITDA is also used in the Company's debt covenants, although the precise adjustments used to calculate adjusted EBITDA included in the Company's credit facility and indentures vary in certain respects among such agreements and from those presented below. Certain adjustments to adjusted EBITDA were excluded from the calculations below consistent with the adjustments made for adjusted operating income and adjusted net income. Set forth below is a reconciliation of EBITDA and adjusted EBITDA to cash flows from operations and net income.