While existing carrier-based location is highly reliable, it is typically slower and less precise than newer commercial or handset-based location technologies like ELS. The purpose of West’s trial was to determine if WDLS utilizing ELS could improve upon the carrier-based location provided to the 9-1-1 call center through faster delivery of the location, improved accuracy of the location or both.
Coordinating with several public safety answering points (“PSAPs”) in
West concluded that at the time the 9-1-1 call was answered by the PSAP, WDLS utilizing ELS would have provided a significantly more accurate location to call takers 46% of the time. Even more impactful, West determined that 34% of the time, the WDLS/ELS solution would have provided a more accurate location earlier in the call process.
The FCC estimates that a decrease in emergency response times by one minute correlates to 10,000 lives saved each year. The earlier that location information can be delivered to public safety, the quicker it can be used to dispatch emergency services to assist 9-1-1 callers.
For nearly four decades, West has provided trusted, public safety-grade 9-1-1 solutions to telecommunications service providers and public safety answering points. “Our trial was rigorously conducted, and we were able to fully evaluate the effectiveness of WDLS and ELS without impacting 9-1-1 callers, the carriers or the PSAPs,” said
The value of WDLS lies in its agnostic approach to aggregate all valid forms of location data, including carrier-based location, handset-based technologies like ELS, plus other reliable sources. At the time of a 9-1-1 call, the platform then validates and optimizes this data while determining the most precise location of a 9-1-1 caller for carriers and public safety answering points.
“West’s experience and expertise was evident during our WDLS/ELS testing, which had no impact on live 9-1-1 calls,” said
For over 30 years, West has provided reliable, high-quality voice and data services. West has sales and/or operations in
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Source: West Corporation